Support & FAQ

Frequently Asked Questions

General

Q: What is riogentix? riogentix is an AI-powered, no-code workflow automation platform. It lets you connect services, build logic, and deploy AI agents — all through a visual drag-and-drop interface.

Q: How does riogentix compare to other automation tools? riogentix is purpose-built for AI-first automation. Unlike general-purpose iPaaS tools, it provides native AI agent nodes, multi-step reasoning, memory, and tool-calling out of the box. It also includes team workspaces, enterprise IAM, and deep integrations with enterprise systems like SAP, AWS, Azure, and GCP.

Q: Can I self-host riogentix? Yes. riogentix offers both a fully managed cloud and an on-premise deployment via Docker Compose and Helm (Kubernetes). Contact sales for the on-premise licence.

Account & Access

Q: I can't log in — what should I do?

1. Ensure you're using the correct workspace URL (<your-company>.riogentix.com)
2. Try the Forgot Password link on the login screen
3. Check if your account has been disabled by your admin
4. If using SSO, ensure your identity provider session is active
5. Contact your workspace admin or [our support team](/support)

Q: How do I reset my password? Click Forgot Password on the login screen. A reset link is sent to your registered email (valid for 30 minutes).

Q: Can I have multiple roles? No — users have a single role per workspace. However, admins can create Custom Roles that combine specific permissions.

Workspaces

Q: How do I create a new workspace for a different team? Click your account name in the top-left → + Create Workspace. Give it a name, set a default member role, and start inviting colleagues. See [Workspaces & Team Collaboration](/docs/workspaces) for the full guide.

Q: Can the same person be in multiple workspaces? Yes. A user can belong to any number of workspaces, each with a different role. Use the Workspace Switcher (top-left) to move between them freely.

Q: How do I move a workflow from one workspace to another? Export the workflow as JSON (••• → Export) from the source workspace, then import it in the target workspace (+ New Workflow → Import from File). Re-map credentials after import.

Workflows

Q: Why is my workflow not triggering?

• Check that the workflow is toggled Active (green indicator)
• Verify the trigger configuration (webhook URL, cron expression, or IMAP credentials)
• Look at the Execution Log for error entries
• Ensure the credential used by the trigger hasn't expired

Q: How many workflows can I have? Depends on your plan. Check Settings → Billing → Plan Limits.

Q: Can I run a workflow on a schedule and via webhook? A single workflow can only have one trigger. Duplicate the workflow and set a different trigger on each copy.

AI Agents

Q: Which LLM should I use?

• GPT-4o or Claude 3.5 Sonnet — best quality, higher cost
• GPT-4o-mini or Claude Haiku — fast and cheap for simple tasks
• AWS Bedrock / Azure OpenAI / Vertex AI — for data-sensitive workflows that must stay in your cloud

Q: Why is my agent giving inconsistent results? Set temperature to 0.0–0.2 for deterministic tasks. Also make your system prompt more explicit — specify the exact output format expected.

Enterprise Integrations

Q: How do I connect to SAP? riogentix integrates with SAP via the Model Context Protocol (MCP). Deploy the riogentix SAP MCP Server in your network, register it in riogentix, and attach SAP tools to your AI agents. See [SAP Integration via MCP](/docs/sap-mcp) for step-by-step instructions.

Q: Which cloud platforms are supported? riogentix has native connectors for AWS (S3, SQS, Lambda, Bedrock, DynamoDB, and more), Microsoft Azure (Blob, Service Bus, Cosmos DB, Azure OpenAI, and more), and Google Cloud (GCS, Pub/Sub, BigQuery, Vertex AI, and more). See [Enterprise Cloud Integrations](/docs/enterprise-cloud) for the full list.

Billing & Support

Q: How is usage billed? riogentix charges per workflow execution. AI node usage is additionally billed by token count. See your Settings → Billing dashboard for real-time usage.

Q: How do I reach support? Use the [Contact Support](/support) form in this documentation. We aim to respond within 4 business hours for Pro plans and 1 hour for Enterprise.